Zendesk and CX, engineered.
AI-native by default.
Adommo builds high-load Zendesk architectures and custom agent routing that hold under pressure. We fix systemic root causes behind deflect drops, broken webhook pipelines, and runaway API quotas.
Support systems engineered to hold under peak operational load.
Most Zendesk environments accumulate technical debt silently: nested trigger cascades loop invisibly, custom webhooks time out during ticket spikes, and AI deflection agents hallucinate or route prematurely to exhausted tier-3 teams.
Adommo operates at the intersection of production software engineering and modern CX architecture. We debug and restructure the core mechanics of your instance so automation deflects accurately and internal tooling scales without friction.
The Two-Week Diagnostic Audit
10 Business Day Turnaround
What we inspect
- —Trigger collisions & cyclic macro loops
- —API payload overhead & rate limit exhaustion
- —Chatbot deflection drop-offs & intent debt
- —Custom middleware & webhook reliability
What is delivered
- —Comprehensive written engineering report
- —Severity-ranked architectural fix catalog
- —Webhook payload optimization schema
- —60-minute technical review with Asif Iqbal
Timeline & SLA
- —Day 1: Read-only access & intake triage
- —Days 2–7: Production event log trace
- —Days 8–10: Written diagnostic drafting
- —Day 10: Executive debrief & fix roadmap
Stated calmly as an immovable baseline. We do not sell open-ended retainer hours until your core failure modes are documented and scoped.
From intake to production remediation
Technical triage
30-minute scoping discussion to review your stack architecture, current API friction, and key problem surfaces.
Deep system probe
Ten days inside production event logs, trigger dependencies, webhook endpoints, and bot deflection mechanics.
Diagnostic & plan
A written engineering deliverable with exact root causes, severity rankings, and executable schema fixes.
Remediation bench
Hands-on engineering implementation executed directly by Asif Iqbal and supported by the specialist contractor bench.
Ready to stabilize your Zendesk infrastructure?
Book an introductory scoping call or request the diagnostic audit directly.