Zendesk expertise, on retainer.
Developer work included at every tier.
Three packages designed as a lower-cost, higher-value alternative to Zendesk Assist. Configuration, custom code, AI agent optimization, and production engineering — all from one team at a flat $99/hr effective rate.
Stable instance maintenance
Small teams (< 10 agents) maintaining a stable Zendesk instance.
- —Trigger, macro & automation optimization
- —Help Center guidance & content review
- —Monthly health check report
- —Basic AI agent guidance
- —Light development work included
Growth-stage engineering
Growth-stage teams (10–50 agents) scaling their CX operations.
- —Everything in Essentials, plus:
- —AI agent deployment, testing & optimization
- —Webhook pipeline engineering
- —Custom integration builds (API / ZIS)
- —Named dedicated engineer
- —Bi-weekly sync calls
Full-stack engineering capacity
Enterprise teams (50+ agents) requiring deep architectural engineering.
- —Everything in Professional, plus:
- —Direct access to Asif Iqbal (Principal Engineer)
- —Contact Center optimization & routing
- —WFM & QA configuration
- —Custom AI agent development
- —Production incident response
- —Weekly sync calls
A standalone deep-system diagnostic, or the perfect precursor to any monthly package. Audit fee is credited toward the first 3 months of any annual commitment.
Adommo vs Zendesk Assist
Zendesk Assist charges $5,750/mo for 28 hours of configuration work. Developer capacity costs an additional $1,000/mo. AI consulting is a separate product at $9K–$34K/year. Here's how we compare.
| Feature | Zendesk Assist | Essentials | Professional | Enterprise |
|---|---|---|---|---|
| Monthly Price | $5,750 | $997 | $2,497 | $4,997 |
| Monthly Hours | 28 hrs | 10 hrs | 25 hrs | 50 hrs |
| Effective Rate | $205/hr | $99/hr | $99/hr | $99/hr |
| Developer Work | +$1K/mo add-on | ✓ Included | ✓ Included | ✓ Included |
| AI Agent Setup | Separate ($9–34K/yr) | Basic guidance | ✓ Full setup | ✓ Full + Custom AI |
| Custom Integrations | "Guidance" only | ✓ Built for you | ✓ Built for you | ✓ Built for you |
| Dedicated Engineer | Rotating team | Pool | ✓ Named engineer | ✓ Asif Iqbal direct |
| Response SLA | Undefined | 48h business | 24h business | 4h business |
| Contact Center | Config only | — | ✓ Optimization | ✓ Full engineering |
Zendesk Assist pricing sourced from public rate card (August 2026). All Adommo prices in USD. Annual commitment required for audit credit.
Frequently Asked Questions
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