The engineer’s engineer.
Support infrastructure, engineered to hold.
Adommo was founded to treat Zendesk and support ecosystems with production software engineering rigor. We reject bloated agency retainers, faceless account management, and cosmetic macro setups.
Asif Iqbal
Built at scale. Proven in high-concurrency production environments.
Prior to establishing Adommo, Asif Iqbal led core engineering initiatives at Upwork Global Inc. (NASDAQ: UPWK) between 2021 and 2024. He was the engineering lead responsible for the Help Center, Legal Center, and the high-volume automated Support Chatbot serving millions of global users.
His architectural work drove measurable, enterprise-scale outcomes: cutting Zendesk API payload consumption by 60% through custom GraphQL synchronization middleware, lifting automated self-service resolution by 58% without degrading CSAT, and architecting the mission-critical three-way dispute messaging system.
Founder-led scoping with an activated specialist contractor bench.
Traditional enterprise consultancies charge enormous retainers to fund junior account managers and bench overhead. Adommo is structured deliberately:
Direct Scoping by Principal
No junior account managers or sales discovery reps. You interface directly with the engineer diagnosing the systems.
Vetted Specialist Bench
When turnkey remediation requires specialized AWS middleware or deep integration builds, we activate senior specialists who have held the pager.
Verified Production Timeline
MEASURED IMPACT · UPWORK GLOBAL INC. & ADOMMO LLC
Founder & Principal Systems Architect
Direct diagnostic audits and architectural stabilization for high-volume Zendesk instances, custom webhook pipelines, and deterministic AI routing.
Engineering Lead — Help Center, Legal Center & Support Chatbot
Architected core CX event pipelines, GraphQL synchronization layers with Zendesk Guide, and escrow dispute messaging.
Senior Systems Infrastructure & Webhook Architecture
Designing high-throughput asynchronous event processors, distributed rate limiters, and CRM data pipelines.
Adommo LLC
Registered limited liability company, State of Wyoming.
Operating & Holding Entity
Consultancy services and holding vehicle for all portfolio product lines.
ôdômmo (অদম্য)
From the Bangla for indomitable. Quietly built to not break under load.
Ready to stabilize your Zendesk infrastructure?
Book an introductory scoping call or request the diagnostic audit directly.