Zendesk ArchitectureSep 22, 2026·6 min readPreventing Zendesk API Rate-Limit Cascades in Distributed ArchitecturesA deep dive into Zendesk API rate limits, token bucket synchronization across distributed worker nodes, and adaptive backoff algorithms.#Rate Limits#High ThroughputRead article
Zendesk ArchitectureSep 15, 2026·7 min readArchitecting Resilient Zendesk Webhook Pipelines at 100k Events/HourHow enterprise support engineering teams prevent silent webhook loss, eliminate duplicate ticket triggers, and guarantee idempotency under high burst traffic.#Webhooks#Idempotency#Dead Letter QueuesRead article
